Politique de remboursement

Return & Refund Policy 

We want you to love your fit—but if something’s not quite right, we’re here to help. Our return process is simple, clear, and designed to keep things stress-free.

• Return Window: 30 days from delivery
• Condition: Items must be unworn, unopened, and in original, new condition
• Return Fee: A $9.95 return processing fee will be deducted from your refund. This helps cover return shipping, inspection, and processing of intimate apparel.
• Return Timing: Once your return label is issued, your package must be shipped within 14 days. Returns shipped after this period may not be accepted.
• Refund Method: Store credit to use anytime at Simply Clad or Your original payment method

Return Condition Requirements

Because Simply Clad is intimate apparel, every returned item undergoes a detailed quality and hygiene inspection.

To be eligible for a refund, items must:

• Be unworn, unopened, and in brand-new, sellable condition.
• Be free of perfume, fragrance, stains, or any visible contamination.
• Show no signs of wear, stretching, washing, or damage, including stretched waistbands or fabric that has lost its original shape.
• Be neatly folded and returned in their original inner bags.

Items that are returned stretched out, misshapen, crumpled, heavily wrinkled, damaged, or without their original inner bags are not considered to be in original condition and will not be refunded.

We reserve the right to refuse any return that does not meet these hygiene and condition requirements.

Exchanges

At the moment, we don't offer exchanges for a different size or style. If an item you bought doesn't work out, you can go through our Return Portal for a full refund and order the right size/style instead. 

If you receive a damaged or wrong item, we’ll replace it once the original item is returned and reviewed.

Cameltoe-Free Money-Back Guarantee

If your thong doesn’t fully conceal your camel toe under fitted clothing, your first pair is on us. This applies only to your first Simply Clad underwear purchase and is limited to one refund per customer. It is valid only for 1-pack purchases and does not apply to multi-packs or bundles.

To qualify: 

• Submit your refund request within 30 days of your purchase
• Include a clear photo showing the issue under normal wear (leggings, shorts or other close-fitting bottoms)

Please note:

• Blurry, edited, artificially posed, or unclear images may not be eligible
• Photos of the underwear on bare skin or on its own can't be reviewed
• We may request an additional photo if needed
• Shipping costs are non-refundable
• No return required

We’ll review each submission carefully and may not be able to approve refunds if the information provided doesn’t meet the requirements above. Refunds will be processed to your original payment method after review.

Non-Refundable Items

The following are not eligible for refunds:

• Items marked Final Sale
• Items that have been worn or washed
• Original shipping costs
• Gift cards 

Refund Processing Time

Once we receive your return, it will be inspected within 2–3 business days. If your return is approved, we’ll process your refund according to your selected method.

• Store credit is typically issued within 1–2 business days after approval.
• Refunds to your original payment method may take an additional 3–7 business days to appear on your bank or credit card statement, depending on your financial institution.

Defective, Damaged, or Incorrect Items

If your item arrived damaged, defective, or incorrect, we’ll make it right.

You can request a replacement at no additional cost, or opt for a full refund.
Use our return portal to submit your return request, and select “This item is defective or incorrect” and upload clear photos of the issue.

Once approved, we’ll either ship a replacement or process your refund promptly.

International Orders

We currently ship to select countries outside the U.S.

Because international shipping, taxes, and customs fees vary by country and are often non-recoverable, international orders are final sale.

International orders are not eligible for:

• Returns
• Exchanges
  
• Refunds (unless item arrives damaged/defective)

If your international order arrives damaged or incorrect, we will replace it at no additional cost once the issue is verified.

This policy ensures fairness while protecting customers from unnecessary customs delays and protects small businesses from unpredictable international logistics costs.