Return & Refund Policy

We want you to love your fit—but if something’s not quite right, we’re here to help. Our return process is simple, clear, and designed to keep things stress-free.

• Return Window: 30 days from delivery
• Condition: Items must be unworn, unused, and in original, new condition
• Return Shipping: A $7.95 fee will be deducted from your refund to cover return shipping and restocking fee. 
• Return Timing: Once a return label is issued, items must be shipped back within 14 days of receiving the return label. Returns shipped after this window may not be accepted.
• Refund Method: Store credit to use anytime at Simply Clad or Your original payment method

Please note: All returned items are inspected upon arrival. Items must be returned in brand-new, unworn, and sellable condition. Returns that carry perfume or fragrance scent, are marked with makeup, show signs of wear, or display any other visible contamination will not be accepted and will not be refunded. We reserve the right to refuse any return that does not meet these hygiene standards.

Cameltoe-Free Money-Back Guarantee

If your thong doesn’t fully conceal your camel toe, your first pair is on us.
This applies only to your first Simply Clad thong purchase and is limited to one refund per customer. Refunds under this guarantee are only valid for 1-pack orders and do not apply to multi-pack orders. 

To qualify: 

• Submit your refund request within 30 days of your purchase
• Include a clear photo showing the issue under normal wear

Please note:

• Images that are blurry, filtered, edited, or unclear may not be eligible
• We may request an additional photo if needed
• Shipping costs are non-refundable
• No return required

We’ll review each submission carefully and may not be able to approve refunds if the information provided doesn’t meet the requirements above. Refunds will be processed to your original payment method after review.

Non-Refundable Items

The following are not eligible for refunds:

• Items marked Final Sale
• Items that have been worn or washed
• Original shipping costs
• Gift cards 

Refund Processing Time

Once we receive your return, it will be inspected within 2–3 business days. If your return is approved, we’ll process your refund according to your selected method.

• Store credit is typically issued within 1–2 business days after approval.
• Refunds to your original payment method may take an additional 3–7 business days to appear on your bank or credit card statement, depending on your financial institution.

Defective, Damaged, or Incorrect Items

If your item arrived damaged, defective, or incorrect, we’ll make it right.

You can request a replacement at no additional cost, or opt for a full refund.
Use our return portal to submit your return request, and select “This item is defective or incorrect” and upload clear photos of the issue.

Once approved, we’ll either ship a replacement or process your refund promptly.

Exchanges

At the moment, we don't offer exchanges for a different size or style. If an item you bought doesn't work out, you can go through our Return Portal for a full refund and order the right size/style instead. 

If you receive a damaged or wrong item, we’ll replace it once the original item is returned and reviewed.